14-Day Return & Refund Policy

Last Updated: September 11, 2026

At Family Care, we want you to feel confident when shopping with us. If you receive a product that is damaged, incorrect, or has an issue, we are here to help.

1. Return Period

You have 14 days from the date of delivery to request a return.

To be eligible for a return, the product must:

• Be unused and unopened.
• Be in its original packaging and condition.
• Include all original labels, seals, and packaging.
• Be accompanied by proof of purchase or your order details.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, expired, or different from what you ordered, please contact us within 48 hours of delivery.

We may ask you to provide clear photos or videos of the product and packaging so we can review the issue.

If the issue is confirmed, Family Care may offer a replacement or refund, depending on the situation.

3. Non-Returnable Products

For health, hygiene, and safety reasons, opened or used vitamins, supplements, capsules, tablets, or other consumable products cannot be returned.

Returns are also not accepted for products that have been:

• Opened or used
• Damaged after delivery due to improper handling
• Stored improperly
• Returned without original packaging or seals
• Returned after the 14-day return period

4. How to Request a Return

To request a return, contact our customer support team with:

• Your order number
• Product name
• Reason for return
• Photos/videos of the product, if applicable

Our team will review your request and provide further instructions if your return is eligible.

5. Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method. Refund processing time may vary depending on the payment method and financial institution.

6. Return Shipping

If the return is due to receiving an incorrect, damaged, defective, or expired product, Family Care will arrange or cover the applicable return shipping costs.

For other eligible returns, return shipping costs may be the customer's responsibility.

7. Exchanges

If you receive an incorrect or damaged product, we may provide a replacement where available. Replacement eligibility will be determined after reviewing the return request.

8. Contact Us

For return or refund assistance, please contact Family Care through the contact details provided on our website.

Family Care
Your everyday wellness, our care.