Terms of Service

Last Updated: September 11, 2026

Welcome to Family Care. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General Terms

Family Care operates this online store to provide vitamins, minerals, dietary supplements, and related wellness products.

By using our website, you confirm that you are legally capable of entering into an agreement and that the information you provide during an order is accurate and complete.

We reserve the right to refuse service, cancel orders, or limit quantities at our discretion where necessary.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

However:

• Product colors and packaging may vary slightly from images shown online.
• Product availability may change without prior notice.
• We reserve the right to correct pricing, description, or product information errors.
• We may discontinue or modify products at any time.

3. Health & Wellness Disclaimer

Family Care products are intended to support general nutritional and everyday wellness.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information provided on our website should not be considered medical advice. Customers should consult a qualified healthcare professional before using supplements, particularly if they are pregnant, breastfeeding, taking medication, have an existing medical condition, or have concerns about their nutritional needs.

Always follow the product label and recommended directions for use.

4. Orders and Payments

When you place an order through our website, you agree to provide accurate information required to process and deliver your order.

An order is subject to acceptance and product availability. We reserve the right to cancel or refuse an order in certain circumstances, including:

• Incorrect pricing or product information
• Product unavailability
• Suspected fraudulent activity
• Incorrect or incomplete customer information

Any applicable payment must be completed according to the payment options available at checkout.

5. Pricing

All product prices displayed on our website are subject to change without prior notice.

Any applicable delivery charges or other fees will be shown during the checkout process where applicable.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframe provided at checkout or communicated by Family Care.

Delivery times may vary due to factors outside our control, including weather, courier delays, public holidays, incorrect addresses, or other unforeseen circumstances.

Customers are responsible for providing a complete and accurate delivery address and contact information.

7. Returns and Refunds

Our returns and refunds are governed by our 14-Day Return Policy.

Generally, eligible returns must be requested within 14 days of delivery and products must remain unopened, unused, and in their original condition.

For health and hygiene reasons, opened or used supplements may not be eligible for return.

Please review our Return & Refund Policy for complete details.

8. User Responsibilities

When using our website, you agree not to:

• Provide false or misleading information.
• Use the website for unlawful purposes.
• Attempt to interfere with the website's operation or security.
• Copy, reproduce, or misuse our website content without permission.
• Attempt to gain unauthorized access to our systems or accounts.

9. Intellectual Property

All content on the Family Care website, including logos, brand names, product images, graphics, text, designs, and other materials, belongs to Family Care or its respective owners and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, or other service providers.

Your use of these services may also be subject to the terms and policies of the respective third parties.

Family Care is not responsible for the independent policies or actions of third-party service providers.

11. Website Availability

We work to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

12. Limitation of Liability

To the extent permitted by applicable law, Family Care shall not be responsible for losses or damages resulting from:

• Improper use or storage of products.
• Failure to follow product instructions or label directions.
• Information provided incorrectly by the customer.
• Delays caused by third-party delivery services or circumstances beyond our reasonable control.
• Temporary website interruptions or technical issues.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.

13. Changes to These Terms

Family Care may update or change these Terms of Service from time to time.

Any changes will be posted on this page with an updated Last Updated date. Your continued use of the website after changes are posted means you accept the updated Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes will be handled in accordance with the applicable laws and legal procedures of Pakistan.

15. Contact Us

If you have questions about these Terms of Service, your order, or our products, please contact Family Care through the contact information provided on our website.

Family Care
Your everyday wellness, our care.