Shipping Policy

Last Updated: September 11, 2026

At Family Care, we aim to make your shopping experience simple and reliable. We carefully process and pack every order so it reaches you safely.

1. Order Processing

Orders are processed after they are successfully placed and confirmed.

We aim to dispatch orders as quickly as possible. Processing time may vary slightly during weekends, public holidays, sales, or periods of high order volume.

2. Delivery Time

We offer delivery across Pakistan.

Estimated delivery time: 2–4 working days after your order has been processed and dispatched.

Delivery times may vary depending on your location and courier service availability.

3. Delivery Charges

Applicable delivery charges, if any, will be displayed during the checkout process before you complete your order.

4. Order Tracking

Where tracking is available, you may receive tracking information through the contact details provided with your order.

You can use the tracking information to check the status of your shipment.

5. Delivery Delays

While we aim to deliver your order within 2–4 working days, delays may occasionally occur due to circumstances beyond our control, including:

• Weather conditions
• Public holidays
• Courier service delays
• Incorrect or incomplete delivery information
• Unexpected operational issues

We appreciate your patience in such circumstances.

6. Incorrect Delivery Information

Customers are responsible for providing accurate name, phone number, and delivery address information.

Family Care cannot be held responsible for delivery issues caused by incorrect or incomplete information provided at checkout.

7. Damaged or Incorrect Orders

If you receive a damaged, incorrect, or defective product, please contact us as soon as possible after delivery.

For details about returns and refunds, please refer to our 14-Day Return & Refund Policy.

8. Contact Us

If you have any questions about your order or delivery, please contact Family Care through the contact information provided on our website.

Family Care
Your everyday wellness, our care.